Which patterns can I print?
There are currently 500 designs to choose from. You can print whichever ones you like, within the pattern limit allowed for your membership level. The only exception is the V.I.P. Patterns which require the Monster V.I.P. membership level.
Can I upgrade my plan to print more patterns?
I clicked the "PRINT THIS PATTERN" button but it didn't print for some reason. Now I've used up one of my allowed patterns.
Have no fear. The pattern limits relate to how many different designs you can choose, not how many pieces of paper attempt you print. Your account will keep a record of your choices, and you can reprint that same design as needed, as long as your current membership period is still active.
Do I need any special software to print patterns?
No, it's all quite standard. You'll just need a computer or mobile device with an internet connection, and a printer with paper.
What forms of payment are accepted?
A credit or debit card will allow for instant access to the pumpkin patterns. PayPal handles the transaction, so you can pay with Visa, MasterCard, American Express, Discover, bank/debit cards and PayPal account funds. If you don't mind waiting a few days, you can also pay by mail with check or money order. Just print and follow the directions on this mail order membership form.
What if I don't have/want a PayPal account?
PayPal will securely process the charge, but you don't need an account with them. Choose "Pay with Debit or Credit Card" when taken to the payment page, to checkout as a guest. And at the end of the transaction, choose to not create a PayPal account if prompted.
Will I be billed automatically every month or year?
No, your Zombie Pumpkins membership is not a repeating subscription. 9 months after payment, your membership will expire automatically. We do not save your payment credentials, so it's not even possible for us to make a new charge without your permission.
Why is the login form telling me "incorrect login"?
Note that passwords are case sensitive, so type your info carefully. Be sure that your caps lock key is off. Don't enter any blank spaces. If you're certain that you're typing it correctly, maybe the address was spelled wrong when you initially joined. Or you may have entered an old email address that you no longer use. In that case, contact me and provide your full name so I can look it up for you.
I forgot my password.
Use the Password Reset form to submit your email address. You will be emailed a link that allows you to reset your password.
The Password Reset form says "Unable to reset password."
The email address you entered must not match what we have on file. If you're unsure of what address is associated with your account, contact me with your full name. I can look it up for you, and update your account if necessary.
I just paid, so why is the site telling me that my account is inactive, or that I need to renew?
When you make a payment, PayPal contacts our servers to confirm your payment. This usually happens instantly, but once in a while there can be a slight delay. If you can, please wait several minutes and then try logging in again. If you think an unreasonable amount of time has passed, by all means contact me and I'll make sure it's working.
Your question not answered here?
Send an message through the contact form and I'll answer as soon as possible.